To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
We only use JSESSIONID cookie which is automatically generated cookie by Java/Tomcat during the start of a new user session. Usage of this cookie is essential as it is used to keep the user session "alive". Without this cookie you would not be able to perform any actions requiring authentication. This cookie is temporary and is deleted when you close your web browser.
How to control cookies
You can control and/or delete cookies as you wish - for details, see http://www.aboutcookies.org.
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information DHL global collects when you visit our website and how this information is used.
[+] What is Personal Data?
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
[+] Who is Responsible?
This Privacy Notice applies for the data processing carried out by:
Data Protection Officer for Deutsche Post AG
Gabriela Krader, LL.M
Deutsche Post AG
53250 Bonn
If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer.
[+] What Are the Purposes of and the Legal Basis for the Processing of Personal Data? / What Are the Controllers or Third Partys Legitimate Interests?
Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
The web tracking data will be stored for a period of 36 months and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below "Use of Web Tracking", "Use of Cookies" and "Use of Google Adwords".
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.
Performance of a Contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e.g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country/region of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country/region. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.
Further information on data protection in specific services and products is available at the relevant Customer Portal.
Processing for Advertising Purposes
If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products.
Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.
In case you file an objection or unsubscribe from our newsletter services the respective data will be blocked and no longer be processed for such purposes.
[+] Online Presence and Website Optimization
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
[+] Use of Google Adwords Conversion Tracking
We use the online advertising program "Google AdWords" and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
When you click on an ad delivered by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally. If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's Privacy Policy are available at:
https://policies.google.com/privacy
[+] Use of Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by the users are usually transmitted to a Google server in the USA and stored there.
Google will use this information on our behalf to evaluate the use of our online offering by users, to compile reports on the activities within this online offering and to provide us with other services related to the use of this online offer and internet usage. In this case, pseudonymous user profiles of the processed data can be created.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The IP address submitted by the user's browser will not be merged with other data provided by Google.
Users can prevent the storage of cookies by setting their browser software accordingly;
Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer and the processing of such data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en .
For more information about Google's use of data, recruitment and opt-out options, please visit Google's websites:
Not everyone who visits our site will do so using a web browser. For example, some users will access mydhli.com websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings
Your cookie settings can be normally changed on all the existent browsers. To find these settings simply click on the menu of your browser and select "Preferences" or "Options", depending on which browser you operate.
[+] Use of Google Tag Manager
We use Google Tag Manager, a web service provided by Google to manage website tags. The Google Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect personally identifiable information. The tool triggers other tags, which may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.
[+] Use of Hotjar
Our website uses Hotjar, an analysis software of Hotjar Ltd. ("Hotjar") ( http://www.hotjar.com, Level 2, St Julian's Business Center, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe).
With Hotjar it is possible to measure and evaluate the usage behavior (clicks, mouse movements, scroll heights, etc.) on our website. The information generated by the "Tracking Code" and "Cookie" from your visit to our website will be transmitted to the Hotjar servers in Ireland and stored there.
The tracking code collects the following information:
1. Device dependent data
The following information can be recorded by your device and your browser:
· The IP address of your device (collected and stored in an anonymous format)
· Your e-mail address, including your first and last name, provided that you have made it available through our website
2. Log data
The following data is automatically generated by our servers when Hotjar is used:
Hotjar will use this information to evaluate your use of our website, to generate reports of use, as well as other services related to the website use and internet evaluation of the website. Hotjar also uses third-party services such as Google Analytics and Optimizely to provide services. These third parties may store information that your browser sends during your visit to the Website, such as cookies or IP requests. For more information on how to store and use Google Analytics and Optimizely data, please refer to their respective privacy policies.
By continuing to use this site, you consent to the above processing of the data by Hotjar and its third parties under this Privacy Policy.
The cookies that Hotjar uses have a different "lifespan"; some stay up to 365 days, some remain valid only during the current visit.
You can prevent the collection of data by Hotjar by clicking on the following link and follow the instructions there: Hotjar Opt-out ( https://www.hotjar.com/legal/compliance/opt-out )
[+] Use of Facebook Remarketing and Custom Audiences
Moreover, we use retargeting tags and the Custom Audience of Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304 U.S., hereinafter referred to as "Facebook".
A Facebook pixel has been implemented on our website, with the purpose to establish a direct connection to the Facebook servers when you visit our website. Please note that we do not receive any personal data or information about the user.
When you visit or sign up on our website, Facebook learns that and matches your visit with your user account. Facebook provides the possibility of tracking conversions and creates custom audiences based on information gathered by Facebook. The data collected this way is encrypted and will remain anonymous to us. As stated above, we do not receive any personal data or information about the user.
If you do not wish your data to be collected via Custom Audience, you can deactivate Custom Audience using the following link: https://www.facebook.com/business/a/online-sales/custom-audiences-website .
For further information on this topic, please access the following links:
To prevent the collection of data via Custom Audience, you can follow the instructions provided on this link:
[+] Use of LinkedIn Insight Tag
We use LinkedIn's website analytics features and Linkedin technologies such as LinkedIn Insight tags, pixels, APIs, audience matching and conversion tracking. Those LinkedIn technologies enable us to serve ads based on the way you interact with our website (e.g. "Event Data" and visiting specific webpages). If you do not wish your data to be collected, you can opt out here:
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
For further information about LinkedIn's privacy policy: https://www.linkedin.com/legal/privacy-policy
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case, you will have to expect a limited page presentation and limited user guidance.
To prevent the collection of data by LinkedIn, you can opt out here:
[+]Use of Cookies
"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.
On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites.
However, there are five exceptions:
1. Salesforce Marketing Cloud Tracking Cookie
The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies.
However, if you are already a DHL customer contact or you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.
Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
You can learn more about the Salesforce Marketing Cloud Tracking cookie in the DHL list of Cookies below.
Alternatively, to opt out of being tracked by Salesforce Marketing Cloud across all websites (or to reverse your setting if you have previously opted out), you can do so under 'How to Manage Cookies' below.
2. Eloqua Tracking Cookie
The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.
Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
You can learn more about the Eloqua Tracking cookie in the DHL list of Cookies below.
Alternatively, to opt out of being tracked by Eloqua across all websites (or to reverse your setting if you have previously opted out), you can do so under 'How to Manage Cookies' below.
3. MediaMind Tracking Cookies
These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.
You can learn more about MediaMind Tracking cookies in the DHL list of Cookies below.
Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below: MediaMind Opt-Out
If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link: MediaMind Opt-In
4. dotMailer Tracking Cookie
The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you are already a DHL customer contact or you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.
Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
You can learn more about the dotMailer Tracking cookie in the DHL list of Cookies below.
5. Oktopost Tracking Cookie
Oktopost cookie allows DHL to track end-users' activities, which originate from their social interactions. The content of Oktopost cookie is limited only to identifying the links in social posts that an end-user has clicked on. In addition, if an end-user fills a tracked form on DHL website (e.g. registration form), the end-user's basic contact details, which may include personally identifiable information, will be added to the Oktopost cookie in order to create a profile of the end-user's social interactions. This information is used by DHL for internal analytics and to provide end-users with personalized content, offers or promotions.
You can learn more about Oktopost here: https://www.oktopost.com/.
6. Demandbase
Demandbase cookie allows DHL to improve website analytics and intelligence, where the cookie may contain non-personal identifiable business demographic data for a user. This cookie allows DHL to provide a better website experience and serve more relevant content to you. This cookie may also be used for retargeting or serving of digital ad units, when applicable. Demandbase is a member of the Digital Advertising Alliance & European Interactive Digital Advertising Alliance which is an organization responsible for enacting key aspects of the self-regulatory initiative for Online Behavioral Advertising (OBA) across the United States & Europe.
You can choose to opt out of third party cookies from Demandbase at http://optout.aboutads.info.
[+] Table of Cookies and Categories
Categories
We have provided details of all cookies used on this websites in the table below.
All cookies in this table have been categorized according to 4 numbered groups. Please note that cookies can belong to more than one category.
The categories are as follows:
¹ Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.
² Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
³ Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
4 Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator's permission.
List of Cookies
Salesforce Marketing Cloud Tracking Cookie ² | Salesforce
The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address.
Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.
If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.
More Info about Privacy at Salesforce
Campaign Name Cookie ² | campaignName
This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email.
The cookie stores a campaign ID, which uniquely identifies the campaign source.
If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.
This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign.
The cookie stores no personal customer data at all, only the campaign's ID.
The cookie expires after 24 hours only.
Search Parameter Cookie ³ | searchParams
This cookie is used to store search phrases and words that you have typed into our Search boxes.
The Search boxes can be found at the top right of each of our web pages.
In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.
Shipper Reference Details Cookie ³ | shipRefDetails
This cookie is used to store all previously tracked shipper reference values that you enter when using our DHL Express Shipper's Reference tracking application.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies.
Take a look at one of our DHL Express Shipper's Reference tracking applications .
Waybill Cookie ³ | AWB
This cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application.
Take a look at one of our main online tracking applications .
Waybill Brand Cookie ³ | BRAND
This cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application.
Take a look at one of our main online tracking applications .
Fast Track Cookie ³ | No fixed name
This cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application.
You can find one of our DHL Express Fast Track tracking applications here .
Tab System Cookie ³ | No fixed name
This cookie is used to store the last tab that you selected on a page using a multi-view tab system.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page.
Webtrends Analytics ² | WT_FPC
This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.
More Info about Privacy at Webtrends .
Webtrends Analytics ² | ACOOKIE
This cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across DHL domains.
For example, if a visitor arrives at our corporate site (domain is www.logistics.dhl ) and then selects to visit a DHL country/region website with its own local domain (e.g. for Germany, local domain is www.dhl.de).
We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.
More Info about Privacy at Webtrends
Google Analytics ² | _utma, _utmb; utmz
A small number of countries/regions may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition; however do not identify you as an individual. In other words, information is collected in a pseudonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.
More Info about Privacy at Google
Eloqua Tracking Cookie ² | ELOQUA
The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you. Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
More Info about Privacy at Eloqua
LiveBall Tracking Cookies ² | LiveBall, mkto_trk, ki_r, ki_t, ki_u
These cookies collect information using anonymous identification numbers.
LiveBall uses IP address to provide non-intrusive geographical location data, however it is not saved in or linked with the cookie. This helps us to track web browsing behavior in order to understand and improve the user experience and the services that we offer. However, it cannot be mapped back to your personal data.
These cookies are set when you contact DHL using certain online forms on our websites, for example, when you open a DHL Express account with us.
The cookies are used confidentially only by DHL internally and expire after 365 days.
More info about Privacy
dotMailer Tracking Cookie ² | tracked_session
This cookie is created when you arrive at specific web pages from a link contained in a campaign or promotional email. We use the information to compile reports and to help us improve the site and provide you with better, targeted content.
The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.
Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.
If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 1 year (365 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.
Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
More info about privacy at dotMailer
MediaMind Cookies ² | U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4.
MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement. MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads.
The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behavior and is used confidentially only by DHL internally.
These persistent tracking cookies collect your IP address and use it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.
More Info about Privacy at MediaMind
Flash Cookies ¹ | LSO
Flash Cookies allow you to view Flash Player content and are independent of DHL.
Flash Player default settings do not seek user's permission to store cookies on local hard disk.
If you wish, you can disable flash cookies (also referred to as 'local shared objects').
More info about how to manage or disable Flash Cookies
Full info on Flash Player functionality and related Privacy settings
You Tube Cookies ² | use_hitbox VISITOR_INFO1_LIVE
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel.
This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
To find out more, please visit YouTube's embedding videos information page
Decibel Insight cookies ² | da_sid, da_lid
In order to provide better content and service, this site uses the Decibel Insight web analytics service. This site does not use Decibel Insight to collect any information that may be personally identifiable to you. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms. Decibel Insight does not track your browsing habits across other third-party websites. For more information about the data practices of Decibel Insight, please visit their privacy policy - https://www.decibelinsight.com/privacy-policy/
You can opt out of Decibel Insight tracking by visiting www.decibelinsight.com/optout
Usabilla Cookies | usbl.c.ID
The following data is stored for Usabilla campaigns:
· Whether or not the campaign has already been run, if so, the campaign will not be shown again.
· If the campaign has a "N% chance" trigger it stores whether or not the campaign should be shown at all.
· If the campaign should be triggered after the visitor has visited a certain amount of pages, the number of pages visited since the campaign was started are stored.
This data is stored in HTML5 Local Storage, with one entry per campaign. The key of this field is "usbl.c.ID" where ID is a unique id for the campaign.
Furthermore, if the "new or returning visitor"-trigger is enabled in any campaign the following two pieces of data will be stored:
1. The field "usbl.v" in Local Storage
2. A session cookie named "usbls"
These two pieces of data are needed to determine if a user is new or returning. If you want to know more about Usabilla's cookie policy, please check: https://usabilla.com/cookie-policy
Adobe Marketing Cloud Cookies ²
These cookies are used to collect information in an anonymous form about how visitors use the website. The information is used to improve the site and provide users with content that is more appropriate to them.
AMCV_###@AdobeOrg
This cookie is used to identify a unique visitor. This is a permanent cookie which expires after 2 years.
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This cookie is used for onsite personalization and determines which dynamic content is shown to a user. The cookie remains on the visitor's browser two weeks from his or her last login.
s_cc
This cookie determines whether cookies are enabled in the browser. This cookie is a session cookie and will expire when the browser is closed.
s_vi
This cookie is used to identify unique visitor time/date stamp. This is a permanent cookie which expires after 5 years.
s_fid
This cookie is a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.
s_sq
This cookie records what links the user has clicked. This cookie is a session cookie and will expire when the browser is closed.
s_nr
This cookie stores the information of the date of visit and if a visitor is new or returning. This is a permanent cookie which expires after 2 years.
s_ppn
This cookie records the name of the previously viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.
s_ppv
This cookie records if a user has previously viewed a page and is captured on the following page. This cookie is a session cookie and will expire when the browser is closed.
s_ppvl
This cookie records the name of the latest viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.
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This cookie determines which site was first visited during a visit session. This cookie is a session cookie and will expire when the browser is closed.
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This cookie determines how many pages where viewed during a visit session. This cookie is a session cookie and will expire when the browser is closed.
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This cookie determines how often a visitor has visited the site. This cookie is a session cookie and will expire when the browser is closed.
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This cookie determines from which page a visitor has been referred to the site. This cookie is a session cookie and will expire when the browser is closed.
More Info about Privacy at Adobe
Google Adwords Cookies 4 | Various: see Types of cookies used by Google
When you click on an ad delivered by Google, a conversion tracking cookie is placed on your browser. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally.
More info about Google Adwords in Google's Privacy Policy
To opt out of being tracked by Google Adwords across all websites, visit: Google Ad Settings
DoubleClick Cookies 4 | Various: see Types of cookies used by Google
We use the online advertising program DoubleClick and the conversion tracking function of DoubleClick. DoubleClick conversion tracking is an analytics service provided by Google.
When you click on a Google or Bing advertisement, a cookie is placed on your browser. This enables both DoubleClick and DHL to recognize that someone has been redirected to the website from a Google or Bing ad and has made it to a predetermined target page (conversion page).
The cookies enable us to count the number of times a user visits a web page after clicking on one of our ads and to track the number of sales made. These cookies do not collect any personally-identifiable data.
More info about DoubleClick in Google's Privacy Policy
If you do not want to take part in the tracking process outlined here, you can decline the placement of the cookie necessary for this to take place over your browser settings. You can also opt out of DoubleClick's use of cookies by visiting Google Ad Settings.
Google Remarketing and Similar Audience Technology 4 | Various: see Types of cookies used by Google
Our websites use retargeting and similar audience technology provided by Google. This technology enables us to target visitors of our website with remarketing ads who already have shown interest in our products. The ads are displayed by using a cookie-based analysis of the previous usage data. Personal data will not be stored. In the case of retargeting technology, a cookie will be stored on your browser in order to collect anonymized date about your interests and adapt ads specifically according to the stored information. Later, if you perform Google searches or see advertisements from the Google network on other websites, we have the possibility of presenting you targeted ads of our products there (known as remarketing). If you have a Google account, Google can link this data with your Google account.
Similar audience targeting allows DHL to show ads to people who share characteristics with people on the existing remarketing lists.
More info, including how remarketing works in Google's Privacy Policy
You can deactivate remarketing ads from Google by visiting Google Ad Settings
Microsoft Bing Cookies 4 | Various: see Use of Cookies and Similar Technologies in the Microsoft Privacy Statement
Our websites use the conversion tracking of Bing Ads. When you click on a Bing advertisement, a cookie is placed on your browser. This enables both Bing and DHL to recognize that someone has been redirected to the website from a Bing ad and has made it to a predetermined target page (conversion page).
More info about Microsoft Bing in Microsoft's Privacy Statement.
If you do not want to take part in the tracking process outlined here, you can decline the placement of the cookie necessary for this to take place over your browser settings. The deactivation can be carried out using the Microsoft Opt Out.
Additional Information
Sharing Tools: Third Party Cookies
DHL now uses embedded 'share' buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. DHL does not control the use of these cookies and you should therefore check the relevant third party's website for more information. The 'share buttons' are provided by AddThis. For more information about their data collection practices, please take a look at the AddThis Privacy Policy .
Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
Web Beacons
In order to keep DHL's online content relevant, easy to use and up-to-date, we use web analytics services such as Adobe Analytics and Webtrends (see Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.
[+] How to Manage Cookies / Right to Object and to Opt-out
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: All about cookies
For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website: Your online choices
You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website
To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using your browser settings
To find out more, please visit: All about cookies
To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings
To find out more, please visit: All about cookies
To opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out browser add-on
To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link: MediaMind Opt-Out
If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link: MediaMind Opt-In
To opt out of being tracked by WebTrends Analytics across all websites, visit: Webtrends Opting Out of Tracking Cookies
To manage your Oracle Eloqua opt-in/opt-out preferences please visit this website: Eloqua Web Monitoring
To opt out of being tracked by Adobe Analytics, visit Adobe Experience Cloud Opt-Out .
Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.
Please note that it is not technically possible to detect the Opt-Out if you delete the cookies from your browser.
[+] Social-Media-Plug-ins
On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.
[+] Jobs and Career at Deutsche Post and DHL
Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 510,000 employees in over 220 countries/regions, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection, here.
[+] Will My Data Be Passed on
DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
[+] What Are My Data Subject's Rights?
Apart from the right to obtain you have the following rights:
· You can request information as to what personal data is stored
· You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
· You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
· You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please click here .
Right to object
The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.
To exercise your right, simply get in touch with us by using the contact details mentioned under "Contact".
[+] How About Data Security
DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
[+] Where Do I Find Service Specific Information Regarding the Processing of Personal Data?
Further information on data protection in specific services and products is available at the relevant Customer Portal.
[+] Product and Portal Specific Information
In this section you will find links to DHL product and portal related privacy information.
For further information on DHL Express products and portals click here.
[+] Changes to Privacy Notice
DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.
This statement was last updated on 22 May 2018.
DPDHL Data Privacy Policy
The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data processing with a special focus on so-called third country/region transfers, meaning transfers of personal data to countries/regions outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the "DPDHL Data Privacy Policy", please use the following link:
DPDHL Data Privacy Policy Download
DHL Information Services
ISO Certificate Asia Pacific 2016 Download
ISO Certificate Europe 2018 Download
The EU Commission has established an online dispute resolution platform (ODR platform). The link is https://ec.europa.eu/consumers/odr/
Our site was created to meet the latest WCAG standards.
What is Web Accessibility?
The aim of accessibility is to make websites usable by people of all abilities and disabilities.
This requires websites to be designed in such a way that all users have equal access to information and functionality.
What Accessibility Standard does DHL use?
DHL has built its customer websites according to Web Content Accessibility Guidelines (WCAG) 2.0.
Level AA and ARIA compliance standards have been followed in the DHL website's HTML and CSS code.
Read Web Content Accessibility Guidelines (WCAG) 2.0
On this page, DHL Global Forwarding ("DGF") provides information for California residents, as required under the California Consumer Privacy Act ("CCPA"). The CCPA requires that DGF disclose how it handles California residents' personal information (as that term is defined under the CCPA), whether collected online or offline. Under the CCPA, "personal information" is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. It does not include publicly available information, which is any information lawfully made available by a state, local, or federal government source.
DGF is a global heavy freight company that specializes in delivering rail, road, air and sea freight forwarding services to other businesses. DGF primarily serves business clients. For information about other DGF-related companies, including DHL Express, DHL Global Forwarding, DHL Freight DHL Supply Chain, and DHL eCommerce, please visit those websites, which can be accessed through www.dhl.com.
Below, DGF provides the general categories of personal information (as defined by the CCPA) that it may collect. DGF's collection, use and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident. These categories may include:
How We Collect Personal Information:
DGF collects personal information through its customer onboarding procedures as well as through its role as a service provider when it receives personal information associated with its shipments. DGF may also collect data through visits to the DGF website and through voluntary communications with DGF and in connection with the services you request.
Purpose for Collecting Personal Information:
DGF collects this information to provide transportation and delivery services to our customers, and to improve our services for our customers. DGF may also collect this information to provide quotes for its customers, and to respond to inquiries or requests.
California Residents' RightsAs a California resident, California law grants you certain rights and imposes restrictions on particular business practices as described below.
Sale of Personal Information. DGF does not sell personal information.
Verifiable Requests to Delete and Requests to Know. Subject to exceptions, including DGF's obligations under U.S. laws, some California residents may have the right to make the following requests at no charge to them:
· Request to Delete: California residents have the right to request deletion of their personal information that DGF collected about them and to have such personal information deleted to the extent allowed under law.
· Request to Know: California residents have the right to request, and subject to certain exemptions, receive a copy of the specific pieces of personal information, as defined by CCPA, that DGF has collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance. California residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:
· California residents may make Requests to Know up to twice every 12 months.
Submitting Requests. Requests to Opt-out of Sale of Personal Information, Requests to Know, and Requests to Delete may be submitted by emailing your verifiable requests to dataprotectionamericas@dhl.com. You may also submit your requests over the phone by calling +1 424 3076206. To submit a request, you will need to provide DGF with your name, your address, and any information requested regarding the transportation or logistics services that DGF provided to you so that DGF can verify your request. DGF may need to contact you for additional information to verify your identity. DGF will respond to verifiable requests received from California consumers as required by law. DGF will honor deletion requests to the extent allowed by law as DGF may have various legal obligations requiring it to maintain data for a set time period.
Right to Non-Discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices, rates, or penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents' data.
The Categories of Third Parties With Whom We Share InformationWe share Personal Information with the following categories of third parties:
You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.
How We Respond to Do Not Track Signals +California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn't an industry or legal standard for recognizing or honoring DNT signals, we don't respond to them at this time.